Refund & Cancellation Policy
Last updated October 24, 2026
This policy explains cancelling and refunds at PixelForge Cloud. Our model is standard for cloud infrastructure: no long-term contracts, cancel anytime, pay as you go — and fees already paid are not refunded, because we pay our infrastructure costs in advance.
1. Cancel anytime
Turn off renewal or cancel any Service from your portal at any time. It keeps running until the end of the period you have paid for, then stops, and its data is deleted. There is no cancellation fee and no contract term.
2. No refunds on paid periods
Fees already paid are non-refundable, and the current period is not pro-rated when you cancel or a Service ends.
3. Domains & certificates
Domain registrations, renewals, transfers and restores, and SSL certificates, are non-refundable once ordered, because the registry or certificate-authority fee is paid immediately and cannot be recovered. Check the spelling and the details before you buy.
4. Free WHOIS privacy
WHOIS privacy is included free on eligible domains, so there is nothing to charge or refund for it.
5. Upgrades & downgrades
Upgrades take effect immediately and are charged for the rest of the current period. Downgrades take effect at your next renewal, so you keep what you paid for until then; the difference is not refunded.
6. Account credit, gift cards & referral rewards
Account credit — including top-ups, gift-card value and referral rewards — is used for future invoices. It is not refundable, not redeemable for cash and not transferable, except where the law requires otherwise. See the Credits, Gift Cards & Referrals terms.
7. Billing errors
If we charge you twice, charge the wrong amount, or charge for an order we cancel, we refund the difference to your original payment method; refunds usually reach you within 5–10 business days, depending on your bank.
8. Chargebacks
Please contact us before disputing a charge with your bank — we will make it right where we can. While a dispute is open the affected Services are paused; if the payment is reversed, they end and their data is deleted.
9. Consumers in the EU, EEA and UK — your 14-day right to withdraw
If you are a consumer in the EU, EEA or UK, you may withdraw from a contract within 14 days of the day it was made, without giving a reason. The easiest way is the "Withdraw from contract here" button next to the service in your portal under Billing → Subscriptions, followed by "Confirm withdrawal". You can also send us a clear statement by email — you may use the model form below, but you don't have to. To meet the deadline, it is enough to send your withdrawal before the 14 days end. We confirm receipt by email straight away.
If you withdraw, we refund all payments received for that contract within 14 days of receiving your withdrawal, to the payment method you used (unless you agree otherwise, at no cost to you) — less a proportionate amount for the service provided up to the point you told us, because you asked us to start your Services straight away. The service then ends.
When you order you also acknowledge that domain registrations, renewals and transfers, and certificates, are completed as soon as they are registered or issued at your request, so the right to withdraw from them ends at that point.
10. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To PixelForge Cloud LLC, Hiram, Georgia, United States, [email protected]: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): … · Ordered on (*) … · Name of consumer(s): … · Address of consumer(s): … · Signature of consumer(s) (only if this form is sent on paper): … · Date: … — (*) Delete as appropriate.
11. Your legal rights
Where consumer-protection law in your country gives you a right to a refund, we honour it. Nothing in this policy limits those rights.