These Terms of Service ("Terms") govern your access to and use of the PixelForge Cloud websites, customer portal, control panel, APIs, software, and every product we sell — including servers, web hosting, domains, SSL certificates, email, storage, backups, security, networking, VPN, password management, AI and marketing tools (together, the "Services"). The Services are provided by PixelForge Cloud LLC, a Georgia (USA) limited liability company based in Hiram, Georgia, United States ("we", "us", "our"). By creating an account, placing an order, or using the Services you agree to these Terms and to the policies they incorporate: the Acceptable Use Policy, Privacy Policy, Refund & Cancellation Policy, Domain Registration Agreement, Software License, Copyright Policy, Credits, Gift Cards & Referrals terms, Uptime Commitment and, where it applies, the Data Processing Addendum. If you act for an organization, you confirm you may bind it. PLEASE READ SECTION 30 — it requires most disputes to be resolved by individual arbitration and waives class actions.
1. Eligibility & your account
You must be at least 18 and able to form a binding contract. Give us accurate, complete information and keep it up to date — including your contact details, billing details and, for domains, your registrant details.
You are responsible for everything done under your account, for keeping your credentials secret, and for reasonable security (a strong unique password and two-factor authentication). Tell us at once about any unauthorized use. Our staff will never ask for your password or a two-factor code.
If you add team members, you decide what each may see and do, and you are responsible for their actions within your account. The account owner always keeps full control.
2. The Services
The Services run on our platform and infrastructure, which includes facilities, networks and specialised services operated for us by carefully selected partners. Product descriptions, specifications and prices are shown on our website and in your portal at the time you order. Network bandwidth is shared and is not guaranteed unless your plan states a figure; any traffic allowance shown for your plan applies.
Some products are shown as "Coming soon", "Under maintenance" or "Not available". These cannot be ordered until they are live. Before our public launch, ordering and sign-up are closed while the site can be browsed. We may add, change or retire features and products; we will give reasonable notice before retiring something you pay for.
3. Ordering, set-up & delivery
An order is accepted when we confirm payment. Most Services are set up automatically: servers and hosting usually within minutes, domain registrations within minutes (some extensions take longer), free certificates within minutes, and paid certificates after the certificate authority completes validation, which for organization-validated certificates can take several days. Delivery means the Service is available to you in your portal.
We may decline or cancel an order before set-up — for example for suspected fraud, sanctions, incorrect pricing, a name or resource that is no longer available, or capacity — and we will refund anything charged for an order we cancel this way.
4. Prices, billing, renewals & taxes
Prices are in US dollars; other currencies shown on the site are estimates for convenience. Services are paid in advance for each billing period (monthly, or yearly for domains and certificates, or as shown at checkout).
Recurring Services renew automatically at the end of each period until you turn renewal off. We collect the renewal up to 7 days before the period ends, using any account credit first and then your saved payment method. You authorise these recurring charges.
A Service renews at the renewal price shown when you ordered it. For most Services that is the price you paid; for some domain extensions the first year is discounted and later years cost the renewal price shown in your cart and at checkout. If we ever need to change a renewal price, we will tell you at least 30 days before the renewal it affects, and you can turn off renewal before then. For Services with a term of a year or more, we also email you about a month before each renewal. Upgrades are charged right away for the rest of the current period; downgrades take effect at the next renewal.
Prices exclude taxes unless stated. You are responsible for taxes that apply to your purchase, and we may add them where we must collect them.
5. Unpaid renewals, suspension & deletion
If a renewal can't be collected, we will tell you and keep trying until the end of the paid period. While an invoice is unpaid you can still view and use what you have, but changes to the affected Service are locked until it is paid.
If a server is still unpaid 2 days before its paid period ends, it is cancelled and stops at the end of that period; other Services stop when their paid period ends unpaid. When a Service ends, its servers, disks, mailboxes, files and other data are permanently deleted and cannot be recovered. Domains follow the expiry rules in the Domain Registration Agreement. Paying before the end date keeps everything running.
6. Cancelling, switching & exporting your data
You can turn off renewal or cancel any Service at any time in your portal. It keeps running until the end of the period you have paid for and then stops; its data is deleted as described above, so export anything you need first. Fees already paid are not refunded and the current period is not pro-rated — see the Refund & Cancellation Policy. Consumers in the EU, EEA and UK also have the 14-day right to withdraw described there.
You can export your data at any time while a Service is active — for example by copying files and databases off a server you have administrative access to, downloading backups, exporting your DNS records, taking mail out over IMAP, exporting records from our software, or moving a domain away with its transfer code. Data is exported in the open, standard formats those tools use.
Switching provider (EU Data Act). If you are a customer in the EU or EEA and tell us you are moving a Service to another provider or to your own systems, there is no notice period: we keep the Service running for a transition period of up to 30 days (paid at its normal rate), give you reasonable help with the move, and then keep your exportable data available for at least 30 more days before deleting it. We charge no switching or data-exit fees. Contact support to start a switch. Your Service's data is held in the region you chose when ordering; the measures we take against unlawful access by public authorities are described in the Data Processing Addendum.
7. Chargebacks & payment disputes
If you dispute a charge with your bank, the affected Services are paused while the dispute is open. If the payment is reversed, those Services end and their data is deleted as if unpaid. Please contact us first — most billing problems can be fixed quickly.
8. Your content & backups
You own the data, files and content you store or send through the Services ("Customer Content"). You are responsible for it, for having the rights to it, and for complying with the law when you use it. You give us the limited rights needed to host, store, transmit, process and protect it in order to provide the Services.
You are responsible for keeping your own backups. Backups we make are only those included in a product you buy, kept for the period that product states.
9. Servers (VPS, cloud & dedicated)
You get full administrative (root) access. You are responsible for your server's operating system, software, configuration, updates, security, users and backups, and for everything that runs on it or is sent from it. Unless you buy a managed option, we do not manage the inside of your server.
IP addresses we assign remain ours and are yours to use only while the Service is active; we may change them for technical, security or legal reasons and will tell you when we do. You must not use addresses we did not assign to you.
If we receive an abuse or legal complaint about your server, we will forward it and expect a response or a fix within 48 hours. Where there is serious or ongoing harm — for example malware, attacks, phishing, spam or illegal content — we may block or isolate the server immediately and tell you why. Fees continue while a server is blocked for a breach of these Terms.
10. Hosting & the control panel
Web hosting and many servers include our control panel. It is licensed to you for as long as the Service it comes with, under the Software License. Resource limits for your plan are shown when you order; using the Services in a way that degrades the platform for others is not allowed.
11. Domains
Domain registrations, renewals, transfers and our free WHOIS privacy are governed by the Domain Registration Agreement, which is part of these Terms.
12. SSL certificates
Certificates are issued by independent, publicly trusted certificate authorities, and their rules apply. When you order a certificate — or turn on free automatic certificates — you confirm that you control the domains on it and you authorise us to request, validate, renew and, where required, revoke certificates for those domains on your behalf.
You must give accurate information (for organization and extended validation, your organization's real details, which the authority checks and prints on the certificate); keep any private key you hold secret; use a certificate only for the names it lists and lawfully; ask us to revoke it at once if its key may be compromised or its details are wrong; and stop using it once it is revoked or expired. A certificate authority may revoke a certificate where industry rules require it, sometimes within 24 hours. By ordering a certificate you also accept the issuing authority's subscriber agreement and certificate policies, which apply to you directly; we send you a copy on request.
13. Business email (mailboxes)
Each mailbox has the storage shown for your plan and sending limits that protect delivery for everyone. Use mailboxes for normal person-to-person and business mail; bulk or marketing mail belongs in our Email API or Marketing tools under their rules. Keep mailbox passwords secure.
When a mailbox or email Service ends, its mail is deleted straight away and cannot be recovered. Export anything you want to keep first.
14. Email API & marketing tools
When you send through our Email API or marketing tools, you are the sender of every message for the purposes of anti-spam and marketing law (such as CAN-SPAM, the TCPA, GDPR/PECR and CASL), not us. You may send only from domains you have verified with us, only to people who asked for your mail, and every marketing message must carry a working unsubscribe and your valid postal address. Text messages need the recipient's prior consent where the law requires it (for marketing texts in the US, prior express written consent), must identify you, and must honour opt-out replies such as STOP.
Messages are scanned automatically for spam, malware and abuse. Addresses that hard-bounce, complain or unsubscribe are suppressed and not mailed again. Sending is paused automatically when your bounce or complaint rate passes the limits in the Acceptable Use Policy, and we may block or decline to send messages that break it. Each plan includes the monthly volume shown; sending stops at the limit.
15. Storage, backups & security services
Cloud storage includes the stored amount and data-transfer allowance shown for your plan; every stored version counts toward storage. Server Backup and Website Backup keep encrypted copies off your server for the retention period of your plan; after the Service ends, the backups are deleted. Server Security and Website Security reduce risk but cannot prevent every attack, and do not replace your own security practices.
16. VPN & password manager
Use the VPN lawfully and within the Acceptable Use Policy; you are responsible for traffic you send through it. We do not record the websites you visit or the content of your traffic; we keep your connection's configuration and basic usage counters (such as when it last connected and how much data it used) to run and bill the service.
Password vaults are encrypted end-to-end with your master password. We cannot see your vault or recover your master password — if you lose it, the vault cannot be opened.
17. DNS, edge protection & delivery network
Our DNS, edge protection and content delivery are built to serve websites and applications. They may not be used mainly to serve video or a disproportionate amount of large files (such as images, audio or downloads) without a product designed for it; we may limit that traffic after giving notice. You are responsible for the DNS records and nameserver settings you choose; changes can take time to take effect worldwide.
18. Software we license
Our ERP, website builder and control panel are licensed, not sold, under the Software License. They stop working when the subscription that licenses them ends.
19. AI features
Some features use artificial intelligence (for example, domain-name ideas, website copy and builders, and account assistance). AI output is generated automatically, may be inaccurate or similar to output given to others, and is not professional advice — review it before you rely on or publish it. Don't enter sensitive personal data you don't need to. Prompts and outputs are processed by AI service providers acting for us. You are responsible for labelling AI-generated content where the law requires it. The Acceptable Use Policy applies to everything you create.
20. Third-party services you connect
If you connect outside services — for example social sign-in, marketing channels, or a domain or DNS hosted elsewhere — their terms and privacy policies also apply, and we are not responsible for them or for their availability.
21. Export controls & sanctions
You may not use the Services, or let anyone use them, in or for the benefit of a country or region that is under comprehensive sanctions or that we do not serve for legal or risk reasons (currently Cuba, Iran, North Korea, Russia, Belarus, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine), or if you or your organization are on a government sanctions or restricted-party list. You must comply with all export-control laws. We may refuse, suspend or end Services to comply with these laws.
22. Acceptable use & copyright
Your use must follow the Acceptable Use Policy and our Copyright Policy. We may remove content, throttle, suspend or end Services that break them, the law, or these Terms, or that threaten the security, integrity or availability of the platform, our partners or other customers.
23. Suspension & termination
We may suspend or end your account or any Service for non-payment, a breach of these Terms, a legal requirement, or a serious risk to others, with notice where we reasonably can. You may close your account at any time once nothing is still billed. When a Service ends, your right to use it ends and its data is deleted as described in Section 5.
24. Our intellectual property & feedback
The Services, the PixelForge Cloud name, logos, software, panel, documentation and website belong to us or our licensors. Except for the rights these Terms give you, no rights are granted. If you send us suggestions, we may use them without obligation to you.
25. Disclaimers
The Services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be uninterrupted, error-free or secure. Our Uptime Commitment is a target, not a warranty.
26. Limitation of liability
To the extent the law allows, neither we nor our suppliers will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, business or goodwill, even if advised they were possible. Our total liability for all claims relating to the Services is limited to the amount you paid us for the affected Service in the 3 months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited, such as for fraud, or for death or personal injury caused by negligence.
27. Indemnity
You will defend and indemnify us, our affiliates, suppliers and partners (including domain registries and registrars), and our and their officers and employees, against claims, losses and costs (including reasonable legal fees) arising from your Customer Content, your use of the Services, your domains, or your breach of these Terms or the law.
28. Uptime
Our availability target and how we handle maintenance and incidents are described in the Uptime Commitment. It is a target; no service credits or refunds are owed if it is missed.
29. Events beyond our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, power or internet failures, failures of suppliers or networks, and cyber-attacks.
30. Disputes: informal resolution, arbitration & class-action waiver
Talk to us first. Before starting any claim, send a written description of the dispute and what you want to [email protected]. We will do the same. If it isn't resolved within 60 days, either of us may start arbitration.
Binding individual arbitration. Except for the matters below, any dispute or claim relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (if you are a consumer) or its Commercial Arbitration Rules (otherwise), before one arbitrator. Hearings may be held by video or phone, or in Paulding County, Georgia, or the county where you live. The Federal Arbitration Act governs this section. Fees are paid as those rules provide.
Exceptions. Either of us may bring an individual claim in small-claims court, and either of us may ask a court for an injunction to protect intellectual property or to stop unauthorized use or abuse of the Services.
Class-action and jury waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not combine claims of different people. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. If this waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
Opting out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name, account email and a clear statement that you opt out of arbitration.
Consumers outside the United States. Nothing in this section removes rights you have under the mandatory consumer laws of the country where you live, including the right to bring a claim in your local courts.
31. Governing law & courts
These Terms are governed by the laws of the State of Georgia, USA, and applicable US federal law, without regard to conflict-of-laws rules. For anything not covered by arbitration, the state and federal courts located in Georgia (including those for Paulding County and the Northern District of Georgia) have exclusive jurisdiction, and both of us consent to them — except that disputes about a domain registration itself are also subject to the courts named in the Domain Registration Agreement.
32. Changes to these Terms
We may update these Terms. We will post the new version with its date and, for changes that materially reduce your rights for a Service you pay for, tell you at least 30 days before they apply. Continuing to use the Services after a change takes effect means you accept it; if you don't, you can cancel before then.
33. General
These Terms and the policies they incorporate are the whole agreement between us about the Services. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We may give you notices by email to your account address or in your portal, and you agree to receive communications electronically. The English version controls. Sections that by their nature should survive termination (including payment, content, disclaimers, liability, indemnity and disputes) survive.